Frequently Asked Questions
Delivery for Singapore
When can my order be delivered?
When can my order be delivered?
Orders made before 10am on a working day will be processed. The courier will come the next day.
How long does it take to get my orders delivered?
How long does it take to get my orders delivered?
Once the courier picks up your parcel, you can except it to arrive within 2 working days.
How much does delivery cost?
How much does delivery cost?
We apply a flat delivery rate of $4.50 for orders below $40.
How can my order qualify for free delivery?
How can my order qualify for free delivery?
We offer free delivery within Singapore for orders of $40 and above.
What should I do when the package is damaged upon delivery?
What should I do when the package is damaged upon delivery?
In the event that the delivered package is damaged, please contact us at info@greenlife.sg with photos of the damaged packaging. We will get in touch with you.
Can I order to other countries outside of Singapore?
Can I order to other countries outside of Singapore?
Yes we offer international delivery outside of Singapore.
Payments
What modes of payment do you accept for online orders?
What modes of payment do you accept for online orders?
We accept payment by all major credit cards, and Paypal.
When will my credit card by charged?
When will my credit card by charged?
Your card will be charged upon checkout
What currency is my purchases in?
What currency is my purchases in?
All purchases are processed in Singapore Dollars (SGD)
Exchanges & Refunds
How can I exchange or return my purchases?
How can I exchange or return my purchases?
All products cannot be exchanged or returned.
What if the item I ordered is no longer available?
What if the item I ordered is no longer available?
If the item you ordered is no longer available, we would provide you an alternative solution. A member of our customer service will contact you to suggest an alternative item or refund you for the non-available item.
Can my order be cancelled?
Can my order be cancelled?
All orders cannot be cancelled.